From time to time I still pick up a freelance computer repair job. I took a job fixing a MacBook Pro that turned into a multi-day endeavor. It turned out the hard drive was failing (in my opinion). The bigger problem I found was that a Mac OS X install DVD will not necessarily work on any Mac. The OS X DVD came from another Mac user and was even for the same model (13″ MacBook Pro) and stock OS (10.6 Snow Leopard). In my opinion the DVD should be able to install Snow Leopard on any Mac capable of running it. It’s impractical to assume that people will hang on to their install media at all times.
I see this as Apple’s method to make sure people are stuck bringing their computers into the Apple store for repairs.
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